FAQ

Frequently Asked Questions …

How can I check the status of my order once it’s been approved and sent to print?

Once your order has been sent to print, you can log into your account and view the print tracking link(s).

1. Click on My Account
2. Next to your order, click the VIEW button
3. Scroll down beneath the order info and you’ll see the tracking link
4a. Highlight the URL from http:// to the end and either copy and paste into a new browser window/tab in the address bar
OR
4b. Highlight the URL from http:// to the end and right click then choose…
(SAFARI) Go to Address in New Tab
(CHROME) Go To http://….

Once your job ships, at the last dot you’ll see the shipping tracking link. If it says No tracking available, it’s because it’s being packaged to ship here with other items or it was too expensive to ship direct from the printing facility and you’ll receive a separate shipping tracking email.

Where is my order?

The most common thing to hold up your order is not approving your proofs. It’s very common for this proof email to go to your junk/spam folder. This email comes from ‘sales @ snapfiremarketing.com’ (no spaces) and the subject is ‘Proofs from GetMyBusinessCards’. If you search and don’t see it, you can go to the Contact Us page and request that we forward it to you again.

Proofs are generated manually and it could take anywhere from 1 hour up to 2 business days to receive your proof depending on our current job load, especially if you order on the weekend, you may not receive your proof until Monday night but no later than Tuesday morning. (If you don’t want to receive a proof, you can leave a comment in the notes field when ordering saying a proof isn’t necessary and to process your order exactly the way you typed it, however, this will forfeit your chance to get a reprint if there is a mistake on your part when ordering due to a typo or other mistake on your custom printed portion of your order.)

Click on ‘My Account‘ above and once you are logged in, you’ll see a list of your orders. Click the VIEW button next to the order you need tracking for and scroll down towards the bottom of the screen and you’ll see a heading ‘Tracking Code Links’
Either right click and choose go to link (or similar wording depending on your browser) or copy and paste the link into the address bar of your internet browser (Chrome, Safari, Internet Explorer, etc.) Once the tracking page opens up you’ll see dots across the top showing you when your job is being plated, printed, even packaged for shipping. (The last dot on the right is the Shipping Tracking Code: IF it says tracking not available, it’s because it’s being packaged to ship together using our group shipping option so once the last item is completed you’ll receive an email with the shipping tracking code.

I responded to your proof email with a change request or a question but I’m not getting an answer, why not?

Our proofs are sent from ‘sales @ snapfiremarketing.com’ (no spaces) which is a send only email address. You need to FORWARD the email with the word APPROVED in the subject to ARTWORK@snapfiremarketing.com, which auto triggers your artwork to be sent to plating (at which point you’ll see your job status will change to APPROVED) so please don’t reply with things like, ‘Looks Great’, ‘Yes, it’s a go!’ ‘I love it!’  Keep it simple, APPROVED is all the system needs to recognize your approval. IF you have a change request or question, please visit our Contact Us page and fill out the contact form to create a support ticket (these are handled in the order they are received).

What if I only received one box, where is the rest of my order?

You could receive each item in a separate box if they finish at different time or are produced at a different location and sometimes the business cards will ship before the postcards or vice versa. If you want to save on shipping you can order multiple items, then put in a request for a shipping overpayment refund by going to the Contact Us page and enter your order number and request group shipping. Some specialty items like banners, floor art, magnets, etc could take a few days longer than normal business cards & standard 4 x 6 postcard sizes. Turnaround for standard items is 4 business days from artwork approval and other items could be up to 7 business days after we receive your artwork approval. (PLUS time for shipping.)

I’m not good with computers … can I still use your website?

If you don’t know anything about color modes, resolution, bleeds, crops, vector marks, transparency issues, overprints, .pdf, .ai, .eps, banding, scoring, Pantone colors, spot AQ, spot UV, corner radius, or multi-page booklets… Don’t worry! We take care of it all for you.

I just love GetMyBusinessCards.com, can I tell my friends and family about it?

Yes, of course! We have an affiliate program where you can share our website with family, friends, co-workers or just anyone for that matter and you can earn 5% commission on sales you bring to us. (Minimum earnings payout is $50. You will be 1099’d for your earnings. Payments are made once a month. See our affiliates page for details and to sign up for this program.)

What makes us different than other online printers?

Not only do we carry the highest quality of materials for our cards (We don’t print on flimsy paper or put our logo on your cards!), we offer a custom design consultation with each business card order. You get up to 30 minutes with one of our designers included in your order to make sure that your design is professional and that you are a part of the creation, after all, it’s your baby … don’t you want to be a part of it? You tell us where to move your logo, name, phone number, etc. and we do it for you. It’s like being a designer without knowing the complicated programs.

How long does it take?

Your cards can be printed and shipped in just a couple days with RUSH processing and UPS 1-2 day shipping so if you are in a rush, just let us know on our Contact Us page and we can tell you if you’ll have your items in time for your deadline.

Proofs are generated manually and it could take anywhere from 2 hours to 2 business days to receive your proof, especially if you order on the weekend, you may not receive your proof until Monday night but no later than Tuesday morning.

Due to the recent influx in orders, there may be an additional 24 hours before you will receive your proofs.

Your order will take anywhere between 2-7 business days to print depending on if you make any changes once you receive your proofs, what time your approval comes in and what you order. Shipping is typically 1-2 days and either by UPS of USPS (not including weekends) because we have several printing facilities throughout the United States. If you order banners or square cards, they typically ship out of California and are shipped by USPS. (Mesh banners ship out of Texas and New Jersey)

Standard Business Cards with Glossy, Matte or Mix finish and 4 x 6 Postcards take 2-4 days to print depending on our print load.
3.5 x 5 Cards, any cards with rounded corners, or special gloss varnish jobs can take 4-6 days to print depending on our print load.

BLANKS will ship out the next business day with normal turnaround, if your order comes in before 9am PST and you need them to ship out the same day, just let us know in the notes field on checkout that you are in a rush to get them and we will do our best to send them out the same day by USPS Priority Mail which means you would receive them in 1-3 days from your order depending on how far you are from Southern California. We ship the blanks out of Corona, CA by USPS and typically orders that come in after 9am will ship out the next business day.

What are the cut-off times for artwork approval?

Cut-Off time for approvals is 6pm in your time zone for your job to be put in line to print the following day.

Any artwork approved after this time will go on the following business days print batch …

EXAMPLES:

  • Approval Monday @ 3pm, gets in line to print Tuesday
  • Approval Tuesday @ 8am, gets in line to print Wednesday
  • Approval Wednesday @ 6:01 pm, gets in line to print Friday
  • Approval Friday @ 7pm, gets in line to print Tuesday.

Although sometimes we work weekends, weekend days don’t count when you are figuring the artwork approval turnaround time… any approved artwork after Friday at 6pm PST will get in line to print on Tuesday.

What if I want Postcards, Square, Skinny, Trading Cards or something else?

We print anything and everything under the sun! T-Shirts, Banners, Posters, Postcards, Letterhead, Brochures, Giant Greeting Cards, Giant Cut-Out’s, Car Magnets, Puzzles, Window Clings, and more! Just ask us and we would love to help you with your project to make sure you are picking the right type of product.

Have a question?

Please go to the Contact Us page and submit your question.

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